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PravallikaM465 Member since 2016 53 posts
Accenture Solutions Pvt Ltd
Posted: June 21, 2018
Last activity: June 25, 2018
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OpenSpan : Outlook Getting locked during Runtime causes runtime to stop

UseCase; OpenSpan Automation gets triggered as soon as NewMail arrives at inbox of Outlook. Upon arrival of new mail (through NewMail event of Outlook) , we are starting an activity to perform a task(download the attachment & reply back to the email). Once the task is completed, it works for other mails in the queue.

Issue: while the activity is started by the first mail, outlook gets stucked mid way. When the automation goes back to work for the next emails, OpenSpan throws the error "OpenSpan.Runtime has stopped Working". 

Is there any way to resolve this issue ?

We suspect the outlook getting locked is causing runtime to stop.

 

Robotic Process Automation
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