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 Shivanshu Kapoor (ShivanshuK)
Accenture

Accenture
IN
ShivanshuK Member since 2016 24 posts
Accenture
Posted: June 18, 2018
Last activity: August 17, 2018
Posted: 18 Jun 2018 3:17 EDT
Last activity: 17 Aug 2018 1:58 EDT
Closed

OpenSpan.Runtime has stopped working error

Hi,

While running the automation from the studio, the automation runs properly for a few minutes but later throws Openspan.runtime has stopped working error. Please advise on this.

PFA

Thank You

Robotic Process Automation
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 3 years ago
Posted: 18 Jun 2018 4:10 EDT
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Technical Lead
Pegasystems Inc.
IN

Hi Shivans,


Could you please check the Runtime logs for the error.

Also could you also monitor the cpu usage while this happens.


Regards,

Ujjwal
Posted: 3 years ago
Posted: 18 Jun 2018 10:12 EDT
Ed Lebeau (Ed_Lebeau)
Comptech Associates Inc

Comptech Associates Inc
US

Make sure you are not looping back on yourself in the code and using ForLoops instead. Been there, done that, it'll drive you nuts until you fix it.
Posted: 3 years ago
Posted: 19 Jun 2018 5:20 EDT
Shivanshu Kapoor (ShivanshuK)
Accenture

Accenture
IN

Hi Ed,


Could you please elaborate more on this?


In our usecase, the automation is triggered by the arrival of a new mail. So, If we have 2 or more mails coming in at the same time, they are queued using StartActivity method. I have observed that while sending/receiving mails, at times Outlook gets stuck at "Preparing to Send/Receive" & "Updating Inbox". However, this happens only when outlook receives more than 3 mails at a time. For less than 3 mails it works smoothly. 


Please advise on this


Thank You!


 
Posted: 3 years ago
Posted: 19 Jun 2018 11:53 EDT
Ed Lebeau (Ed_Lebeau)
Comptech Associates Inc

Comptech Associates Inc
US

I have never had luck with events in Outlook. May I suggest a loop with a time delay like a minute or two.


Ed
Posted: 3 years ago
Posted: 14 Aug 2018 9:03 EDT
Balaji Suvarnkar (BalajiS0922)
VYOM Labs PVT Ltd

VYOM Labs PVT Ltd
IN
Following the error details related to openspan.Runtime has  stopped working - >


Can you help me please....


_-------------------------------------------------------------------------------------------------------------------------


Description:


  Stopped working


 


Problem signature:


  Problem Event Name: APPCRASH


  Application Name: OpenSpan.Runtime.exe


  Application Version: 7.1.97.0


  Application Timestamp: 599eec13


  Fault Module Name: KERNELBASE.dll


  Fault Module Version: 6.1.7601.24168


  Fault Module Timestamp: 5b1aa77b


  Exception Code: e053534f


  Exception Offset: 0000845d


  OS Version: 6.1.7601.2.1.0.256.48


  Locale ID: 1033


 


Read our privacy statement online:


Show More
Following the error details related to openspan.Runtime has  stopped working - >


Can you help me please....


_-------------------------------------------------------------------------------------------------------------------------


Description:


  Stopped working


 


Problem signature:


  Problem Event Name: APPCRASH


  Application Name: OpenSpan.Runtime.exe


  Application Version: 7.1.97.0


  Application Timestamp: 599eec13


  Fault Module Name: KERNELBASE.dll


  Fault Module Version: 6.1.7601.24168


  Fault Module Timestamp: 5b1aa77b


  Exception Code: e053534f


  Exception Offset: 0000845d


  OS Version: 6.1.7601.2.1.0.256.48


  Locale ID: 1033


 


Read our privacy statement online:



 


If the online privacy statement is not available, please read our privacy statement offline:


  C:\Windows\system32\en-US\erofflps.txt


 


 


 


 



Show Less
Posted: 3 years ago
Posted: 16 Aug 2018 7:44 EDT
Balaji Suvarnkar (BalajiS0922)
VYOM Labs PVT Ltd

VYOM Labs PVT Ltd
IN

error details related to openspan.Runtime has  stopped working 


When downloading greator than 20 excel files from web application through openspan automation it showing error openspan.Runtime has  stopped working .


 


Please check attachement & reply the same.
Posted: 3 years ago
Posted: 16 Aug 2018 9:11 EDT
Vidyaranjan AV (Vidyaranjan)
MOD
Senior Online Community Moderator
Pegasystems Inc.
IN

Hi Balaji,


I have branched one of your comments and created a new post to get assistance on your question. 


Please follow the following link to get suggestions. Avoid creating duplicates for the same query, it will add confusion and reduce chances of getting the right attention..


https://collaborate.pega.com/question/openspanruntime-has-stopped-working-application-version71970-fault-module-name


Thanks

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