Question 2 Replies 180 Views × Close popover Christina thornlow (Christinat9806) AAA AAA US View Profile Send Message Christinat9806 Member since 2018 23 posts AAA Posted: February 21, 2020 Last activity: February 25, 2020 Posted: 21 Feb 2020 18:35 EST Last activity: 25 Feb 2020 4:35 EST Closed This operation requires a lockon object before it can proceed We are intermittently receiving this error when agent receive a call and are on the OOTB search screen before any action has been taken on the customer. Pega Customer Service for Insurance Low-Code App Development × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 23 Feb 2020 23:26 EST × Close popover Pavan Kalyan Kanaparthi (kanap2) PEGA System Architect Pegasystems Inc. IN View Profile Send Message kanap2 PEGA replied to Christinat9806 Could you please check in the tracer if any instance requires a lock and could not acquire it. Please share tracer XML if possible. Posted: 1 year ago Posted: 25 Feb 2020 4:35 EST × Close popover Mohanakrishnan V S (vsm02) PEGA System Architect Pegasystems Inc. IN View Profile Send Message vsm02 PEGA replied to Christinat9806 Are you getting this error on selecting the customer after the call is opened for long time in the screen?