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Posted: February 21, 2020
Last activity: February 25, 2020
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This operation requires a lockon object before it can proceed
We are intermittently receiving this error when agent receive a call and are on the OOTB search screen before any action has been taken on the customer.
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Posted: 1 year ago
Are you getting this error on selecting the customer after the call is opened for long time in the screen?
Could you please check in the tracer if any instance requires a lock and could not acquire it. Please share tracer XML if possible.