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Wolfgang Gschiel (WolfgangG8548)
CCS Creativ Customer Solutions

CCS Creativ Customer Solutions
WolfgangG8548 Member since 2017 2 posts
CCS Creativ Customer Solutions
Posted: December 13, 2017
Last activity: December 13, 2017

Operator can not Work on Case assigned to him

Hello, in my use case a new Operator is Createt in an Activity, i used the Ootb solution from Pega here, after that a Case is routet to his Worklist by using the "toWorklist" router. Everyting works fine, user is correctly createt and sees the new Case on his worklist, but he can not open it.

The Error message is: The work object CCS-INFRAVER-WORK E-48 could not be opened: You are not authorized to open instance CCS-INFRAVER-WORK E-48

Any hints how to solve this Problem?

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