Operator Logoff / Signout Time
I have a requirement where i want to display user availability just like Lync in which i need to hhen conditions in section:pyoperatoravailable needs to be modified.
Green Button : If user is in application else black button.
Pega just have lastsignon time and no property like last sign out time.
How can i achieve above requirement.
Any help is appreciated/
PEG
PL
I could see that there is a property name pyAvailabilityIcon in the Data-Admin-Operator-ID. If you set this property when user logs in and log out when user logs out, you could achive your requirement.
But to implemet this, you need to have your own custom authentication activity.
Once this is set, you could check the properyt and display user availability just like Lync
Accenture
IN
Hi
Where you able to achive this ?. we have a similar requiremnt in our project .
Just wanted to know how did u achieve this
Coforge DPA
AU
Hi,
I think, this has been fixed 7.2.x versions and for lower versions we need to raise an SR to get solution from Pega.
Thanks,
Manikumar
CIBC
CA
I have one idea, just give a try. Create one date time property (like logoffdatetime) in Data-Admin-Operator-ID class. Whenever user logoff from the portal, run an activity to save the logoff date time in operator record.
Coforge DPA
AU
Hi,
Please find below link for more information,
https://community.pega.com/support/support-articles/team-member-indicator-dashboard-incorrect
Thanks,
Manikumar
Pegasystems Inc.
IN
Lots of work has been done in this regards in current Pega release and the entire Operator presense framework in implemented.
However for previous releases, you can read the existing sessions and see who all are online. You can start by looking at the activities invovled when we click remote tracer to see all the active operators and sessions.
Let us know if this helps.