Question
Operator with multiple access groups and portal behavior
Hi friends,
I have a scenario in my application where operator has 2 access groups
For example : Operator name : test@pega.com
Access groups: Super user (Default) and System Administrator
Super User has access to different features and Only System Admin can update operator profile.
Scenario 1:
So, In order to update the operator profile, I logged in as test operator with default access group as Super User and shift the portal to System Administrator, Operator changes are not getting saved.
Scenario 2: If I keep System administrator as default access group and login, I am able to update the operator profile.
so My question is, If operator with multiple access group irrespective of the default access group, If I have access to System administrator portal, I should be able to update the operator profile. So why this behavior in scenario 1 is observed? Any suggestions or inputs?
Regards,
Arun
Hi Arun,
I believe that this is an expected behavior.
An operator has work groups, skills, workbaskets and etc. associated with it.
When an operator switches access groups, operator's work group and so on are not getting changed.
Thanks,
Susan