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Anthony Gourtay (Anthony_Gourtay)
Capgemini Engineering
Business Application Expert
Capgemini Engineering
BE
Anthony_Gourtay Member since 2017 16 posts
Capgemini Engineering
Posted: December 19, 2018
Last activity: December 18, 2019
Posted: 19 Dec 2018 2:17 EST
Last activity: 18 Dec 2019 15:08 EST
Closed

Operator Presence and prconfig.xml

Hello,

in our prconfig.xml we've added below line

<env name="operatorpresence/enabled/default" value="false"/>

As per some articles this should disable operator presence follow-up

Yet, in our logs, we still receive:

Caused by: com.pega.pegarules.priv.presence.PresenceRuntimeException: presence record resulted a no matching records operator operatorID, tenantHash: shared, requestorId: HP85MMUPDQLM69MP282T37HGPB9FDRDM9 - usually this should not happen

This application is running with PEGA 7.3.1 / WebSphere 8.5 / Oracle 11G

Is there anything else to consider to remove operator presence check or the config line if not correct or not the correct one?

Thank you

Regards

Anthony

Pega Platform
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