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Anthony_Gourtay Member since 2017 9 posts
Altran
Posted: 1 year ago
Last activity: 9 months ago

Operator Presence and prconfig.xml

Hello,

in our prconfig.xml we've added below line

<env name="operatorpresence/enabled/default" value="false"/>

As per some articles this should disable operator presence follow-up

Yet, in our logs, we still receive:

Caused by: com.pega.pegarules.priv.presence.PresenceRuntimeException: presence record resulted a no matching records operator operatorID, tenantHash: shared, requestorId: HP85MMUPDQLM69MP282T37HGPB9FDRDM9 - usually this should not happen

This application is running with PEGA 7.3.1 / WebSphere 8.5 / Oracle 11G

Is there anything else to consider to remove operator presence check or the config line if not correct or not the correct one?

Thank you

Regards

Anthony

Pega Platform
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