As per some articles this should disable operator presence follow-up
Yet, in our logs, we still receive:
Caused by: com.pega.pegarules.priv.presence.PresenceRuntimeException: presence record resulted a no matching records operator operatorID, tenantHash: shared, requestorId: HP85MMUPDQLM69MP282T37HGPB9FDRDM9 - usually this should not happen
This application is running with PEGA 7.3.1 / WebSphere 8.5 / Oracle 11G
Is there anything else to consider to remove operator presence check or the config line if not correct or not the correct one?