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vinayega Member since 2015 2 posts
Cognizant Technology Services
Posted: 4 years ago
Last activity: 4 years 1 month ago
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Operator Unavailability is not working

Hi,

I configured my Unavailability period from Yesterday to Tomorrow in my Operator Id(also mentioned substitute operator from my work group). When a different user from workgroup drag and drop a case to me from his dashboard, it is getting assigned to me. Here i want the case to be assigned to substitute operator/WB. Do i need to configure any seetings to satify this requriement.

 

Thank you

***Updated by Moderator: Marissa. Removed user added Ask the Expert group tag. Apologies for confusion, shouldn't have been an end-user option. Updated category.***

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