Cognizant Technology Solutions

Cognizant Technology Solutions
ANIKETD5 Member since 2014 18 posts
Cognizant Technology Solutions
Posted: June 5, 2018
Last activity: August 23, 2018
Posted: 5 Jun 2018 5:01 EDT
Last activity: 23 Aug 2018 15:07 EDT

The operators for KPIs for Marketing Campaign are not working as intended


When I create a campaign and provide goals for the same, Pega Marketing user guide says that the operator displayed between the goal field and the target value should automatically toggle (between >= and <=) depending on whether higher or lower performance of the goal metric is the desirable result. For example, the Outbound Conversion Rate goal utilizes the >= operator while the Decline Rate goal utilizes the <= operator.

But unfortunately, it is not working as intended, and the operator stays fixed at >= irrespective of the goal that I select. For a goal like Decline Rate, >= operator does not make any sense. If anyone has any clue why is it happening like that, or if there are any hotfixes available , please let me know.

Pega Marketing version --> 7.22

Pega version --> 7.2.2

Thanks in advance.

***Edited by Moderator Marissa to update SR Details***

Pega Customer Service Decision Management Support Case Created
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.