Posted: 20 Aug 2018 10:42 EDT Last activity: 30 Nov 2018 14:57 EST
Operators need to report to Multiple managers in same workgroup
Hi, We got a scenario where an operator needs to report to Multiple managers in same work group. This gives those managers a flexibility to look into operators work list. Pega is not supporting this feature so i need to customize the ootb behavior.
Option 1: Create a new column in pr_operators table., Create a portal to update this new column with managers list as comma separated. This new column will be used in report definition to view operators worklist
Option 2: Create a new property in Data-Admin-Operator-ID class and Customizing the activities to loop through all operators and find out the operators.
Option 3: Create a new table in Pega_rules schema, use custom UI to populate this table. Customize report definition to join this table.
Can you please let me know if option 1 is recommended since I need to update pr_operators table and it may affect my future upgrades. Should i go with option 3? Is Pega planning to implement this as an enhancement in near future ?
***Edited by Moderator Marissa to update SR Details***
I agree with Prajendra, I wouldn't touch the pr_operator table. Now having said that I quite like Option 2. Creating one more property isn't a lot of work and the activities to loop through all operators might be customized already for other reasons.