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Karthick Rajasingh (KarthickRajasingh)
Anthem Inc

Anthem Inc
US
KarthickRajasingh Member since 2014 3 posts
Anthem Inc
Posted: August 20, 2018
Last activity: November 30, 2018
Posted: 20 Aug 2018 10:42 EDT
Last activity: 30 Nov 2018 14:57 EST
Closed

Operators need to report to Multiple managers in same workgroup

Hi,
We got a scenario where an operator needs to report to Multiple managers in same work group. This gives those managers a flexibility to look into operators work list. Pega is not supporting this feature so i need to customize the ootb behavior.

Option 1:
Create a new column in pr_operators table., Create a portal to update this new column with managers list as comma separated.
This new column will be used in report definition to view operators worklist

Option 2:
Create a new property in Data-Admin-Operator-ID class and Customizing the activities to loop through all operators and find out the operators.

Option 3:
Create a new table in Pega_rules schema, use custom UI to populate this table. Customize report definition to join this table.

Can you please let me know if option 1 is recommended since I need to update pr_operators table and it may affect my future upgrades. Should i go with option 3? Is Pega planning to implement this as an enhancement in near future ?

***Edited by Moderator Marissa to update SR Details***

Pega Platform Low-Code App Development Support Case Parallel
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