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AnoopR90 Member since 2019 2 posts
Nike
Posted: February 17, 2021
Last activity: February 18, 2021

OPS0038: The average processing time for listener Name of type Email Listener exceeds the configured threshold.

Hello,

We are getting the below message on PDC. (We are on Pega Managed cloud) .

"The average processing time for listener listener_name of type Email Listener exceeds the configured threshold. Average processing time: 155059 ms."

I find the below article in community. However not very sure if the performance issue is code related or something else. Is it possible that a code related performance issue ( the service activity issue) results in this error? Or is t purely related to the size of the emails or threshold set on listener? 

https://community.pega.com/knowledgebase/articles/ops0038-average-processing-time-listener-has-exceeded-threshold

***Edited by Moderator: Pooja Gadige to add platform capability tags***
Pega Platform 8.4.2 Enterprise Application Development Dev/Designer Studio Decision Management Data Integration Other Industry Lead System Architect