Posted: 21 Dec 2017 18:46 EST Last activity: 24 Dec 2017 16:59 EST
Optimistic case locking: how to notify the user?
Hi guys. We configured Optimistic case locking for our cases and users require to get notification (similar as it is done for Default locking) when somebody is working on the case, to avoid the data loss. Can somebody propose the way to implement it? (PRPC 7.2.1)
Thank you Arun for quick response, however I read it already and it doesn't help as the user needs to be notified that somebody is working on the case at this moment. I just don't know what can be validated to notify. Please advise.
Posted: 3 years ago
Posted: 21 Dec 2017 21:52 EST
Arun Kumar Mahanty (Arun_Mahanty)
Principal Technical Solutions Engineer
Optimistic locking will allow two users to work on the same case or two child cases of a Parent parallel by two users in perform mode. But the recent updates commited to the case by the first user notifies the second user while he is submitting or commiting his changes to the case and ask him to refresh the case.