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DanielL1470 Member since 2018 4 posts
Folksam Omsesidig Sakforsakring
Posted: 1 year ago
Last activity: 1 year 9 months ago
Closed

Options to take and attach screenshots in Pega 7.3.1 (browser neutral)

We currently have an out-of-the-box feature in production (Pega 7.1.8) which allows the user to take a screenshot and attach it to a claim.

It uses the Screen Capture Feature through the AttachAScreenShot flow action. From my understanding this only works in IE 32-bit because it uses some ActiveX controls and/or an add-on (see links below).

https://community.pega.com/support/support-articles/error-attach-screenshot-functionality-ie11

https://community.pega.com/support/support-articles/attach-screenshot-add-functionality-fails

Because we're upgrading to Pega 7.3.1 and aiming to go browser neutral (meaning many users will be using Chrome or Edge) we're trying to find new options to perform the same actions. Ideally we'd like something better than manually saving a screenshot locally and then uploading the file to Pega.

Have any improvements been made to the AttachAScreenShot flow action and/or the Screen Capture Feature?

***Edited by Moderator Marissa to update platform capability tags****

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