We are in the process to define the production infrastructure for Outbound campaigns in our project. We already have a production set up for inbound marketing ( basically NBAs over web). I would like to know if there are any basic foundational aspects which we can follow for planning the sizing. What are the key parameters to consider here like number of outbound channels, response processing, delayed learning on D nodes etc. It would be great if you can share something.
I assume you went through a sizing effort for inbound. You should follow the same process you would have used to size your inbound infrastructure here by working with your Pega Services representative.