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 Anoojit Dhar (AnoojitD)
Capgemini

Capgemini
SE
AnoojitD Member since 2015 11 posts
Capgemini
Posted: April 23, 2018
Last activity: May 15, 2018
Posted: 23 Apr 2018 13:09 EDT
Last activity: 15 May 2018 12:23 EDT
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Outbound Campaign Infrastructure

Hi,

We are in the process to define the production infrastructure for Outbound campaigns in our project. We already have a production set up for inbound marketing ( basically NBAs over web). I would like to know if there are any basic foundational aspects which we can follow for planning the sizing. What are the key parameters to consider here like number of outbound channels, response processing, delayed learning on D nodes etc. It would be great if you can share something.

Low-Code App Development Decision Management
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Accepted Solution

Posted: 3 years ago
Posted: 23 Apr 2018 13:55 EDT
Saleem Abdelsayed (Saleem_A)
PEGA
Sr. Director, Product Management
Pegasystems Inc.
US

I assume you went through a sizing effort for inbound.  You should follow the same process you would have used to size your inbound infrastructure here by working with your Pega Services representative.