Skip to main content
Contact a Moderator

Question

2
Replies
144
Views
 Duarte Moita (DuarteM7)
Knowledge Expert

Knowledge Expert
FR
DuarteM7 Member since 2015 24 posts
Knowledge Expert
Posted: July 31, 2018
Last activity: August 1, 2018
Posted: 31 Jul 2018 9:47 EDT
Last activity: 1 Aug 2018 12:27 EDT
Closed
Solved

Outbound email sent during a phone contact generates a second interaction

Hi,

Say that I'm calling a customer and doing an address change case. The phone call itself is a Outbound Call interaction. Now say that during that case I send an email to that very same customer notifying him for instance that an address change has occurred or any other info. Would that outbound email generate by default another interaction with this customer, this time with the type Outbound Email?

Regards,

Duarte

Pega Customer Service
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice