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 Duarte Moita (DuarteM7) Knowledge Expert
Knowledge Expert
FR
DuarteM7 Member since 2015 24 posts
Knowledge Expert
Posted: July 31, 2018
Last activity: August 1, 2018
Posted: 31 Jul 2018 9:47 EDT
Last activity: 1 Aug 2018 12:27 EDT
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Outbound email sent during a phone contact generates a second interaction

Hi,

Say that I'm calling a customer and doing an address change case. The phone call itself is a Outbound Call interaction. Now say that during that case I send an email to that very same customer notifying him for instance that an address change has occurred or any other info. Would that outbound email generate by default another interaction with this customer, this time with the type Outbound Email?

Regards,

Duarte

Pega Customer Service
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Posted: 3 years ago
Posted: 1 Aug 2018 12:27 EDT
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN

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