Question

2
Replies
502
Views
CameronH Member since 2016 2 posts
RuleTek
Posted: May 15, 2019
Last activity: May 31, 2019
Closed

Outbound Phone Call Pega Call Through Case Action?

Does Pega support actions that will automatically launch outbound phone calls within a case action? We have Pega Call setup and installed and we can manually make calls by entering phone numbers. Is it possible to automatically start one of these calls, say if you just click a phone number in a case? Most documentation I have found refers to inbound calls and not much on outbound ones.

***Edited by Moderator Marissa to update SR Details***
Pega Customer Service SR Exists
Moderation Team has archived post
Share this page LinkedIn