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Telenet Group
Posted: August 2, 2019
Last activity: September 2, 2019
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Outbound Template File
How are the instances of PegaMKT-Data-Outbound-TemplateRun-File are generated in pega ?
As each time we move our application (which has outbound template rules) to next environment , these instances are missing .
Issue -
Campaign triggeres offer flow , which has write to file .But no file gets written to the location because "masteroutboundagent" runs activity "Processoutboundstaging " which fails to fetch templates from this class - PegaMKT-Data-Outbound-TemplateRun-File. and hence no file generated post campaign run
manual deployment of these instances form lowr environment solves the problem.
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Creating a Treatment (eg: File Treatment as in your case) will create the below two instances on the system:
1. A RULE-OBJ-TEMPLATE instance (Rule instance)
2. A PegaMKT-Data-Outbound-TemplateRun-File class instance (Data instance).
When moving the Treatment to a different environment both of these instances should be moved. Probably this is causing the issue in your case as it appears that you have only moved the rule instance.
Thanks,
Sibasis