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Posted: May 1, 2019
Last activity: May 6, 2019
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Outlook sends PDC emails to the Junk folder
Emails sent from PDC are sent from *.smtp-out-amazonses.com. The domain is spoofed so the email looks like it is from pega.com. Our email anti-spoof scanning is picking this up and rerouting the emails to the junk folder as a precaution. We added pega to our "allowed to spoof" whitelist to coprrect this for now. Pega will need to update the DNS so that the SPF records are set up correctly.
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PDC is sending mail via Amazon Simple Email Service. Thank you for pointing out the need to configure SPF records. Are these articles relevant?
https://docs.aws.amazon.com/ses/latest/DeveloperGuide/spf.html
https://docs.aws.amazon.com/ses/latest/DeveloperGuide/mail-from.html