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Santhosh Seshasayee (SANTHOSHS)
Infosys Technologies

Infosys Technologies
US
SANTHOSHS Member since 2009 2 posts
Infosys Technologies
Posted: February 23, 2018
Last activity: March 23, 2018
Posted: 23 Feb 2018 1:32 EST
Last activity: 23 Mar 2018 6:48 EDT
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Overall SLA Goal and Deadline Actions

Hi,

We have an Overall SLA defined for which we have configured both Goal and Deadline actions(Activity Run).

The Goal Action happens without any issues but when the deadline is expired, the SLA doesn't pick up the case for deadline processing.

And I couldn't find any sys queue instance after the goal processing happens. No lock issues or commit issues.

Any thoughts?

Regards,

Santhosh S

Case Management
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