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Hymavathi Boya (HymavathiB6360)
Capgemini

Capgemini
IN
HymavathiB6360 Member since 2015 11 posts
Capgemini
Posted: May 30, 2021
Last activity: June 10, 2021
Posted: 30 May 2021 13:07 EDT
Last activity: 10 Jun 2021 6:17 EDT

OverAll SLA Query

Hi,

Kindly let me know how to achieve the below requirement.

Requirement:

 Overall Sla is set for child case type. Whenever the child cases are created the sla will set and all child cases gets resolved once deadlines are met. When the child cases are created and in-progress, the user can change the deadline date from the parent case, and it should be reflected for child cases Overall sla.

GoalTIme: 29/05/2021    DeadlineTime: 30/05/2021

Updated DeadLineTime: 31/05/2021

The child case should resolve on 31/05/2021 instead of 30/05/2021.

I tried with "pyAdjustSLATimes" OOTB rule but can't achieve this requirement.

 

Regards,

Hyma.

Pega Platform 8.5 Case Management Healthcare and Life Sciences