Question
OverAllSLA records in PR_sys_queue_SLA
my application have lot of 'Scheduled' instances since 1 year. 90% of them are of OverAllSLA. If the workobject is resolved, should not OverALLSLA deletes from pr_sys_queue_sla? we have written activity to clear old instances for now. please help
Pega - 7.1.6 version
Hello,
Can you check your configuration with the following article: https://community.pega.com/support/support-articles/overallsla-assignme…
Not the same version but the mechanism should be the same anyway.
Thanks for the quick reply. but we are using updatestatus activity every where.
Right,
So you are still working with Out-Of-The-Box activity "UpdateStatus" as well as Out-Of-the-Box flow "OverallSLA" correct? Is it an issue you having in all environments?
yes and in lower environment this is working fine.
Ok, can you trace on both environments and check what could be different maybe? I would first verify if the expected ticket is triggered correctly and of course if OverallSLA flow is resume correctly.