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United Health Group
Posted: September 9, 2019
Last activity: September 9, 2019
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OverAllSLA records in PR_sys_queue_SLA
my application have lot of 'Scheduled' instances since 1 year. 90% of them are of OverAllSLA. If the workobject is resolved, should not OverALLSLA deletes from pr_sys_queue_sla? we have written activity to clear old instances for now. please help
Pega - 7.1.6 version
Posted: 1 year ago
Thanks for the quick reply. but we are using updatestatus activity every where.
Posted: 1 year ago
Right,
So you are still working with Out-Of-The-Box activity "UpdateStatus" as well as Out-Of-the-Box flow "OverallSLA" correct? Is it an issue you having in all environments?
Posted: 1 year ago
Ok, can you trace on both environments and check what could be different maybe? I would first verify if the expected ticket is triggered correctly and of course if OverallSLA flow is resume correctly.
Hello,
Can you check your configuration with the following article: https://community.pega.com/support/support-articles/overallsla-assignment-not-completed-when-work-object-resolved
Not the same version but the mechanism should be the same anyway.