Question
Page refresh having IAC gadget with flow, starts new case
SR-A89817
Hi,
External website is configured to start a pega flow using IAC. Flow as screen flow. User completes few screens and clicks on F5/refresh button. Whole data is lost and new case is created, which is not expected. User need to go to same state before refresh. Simillar to how PEGA 7 maintain the desktop state.
Is there any way we can achive this fuctionality.
Thanks
Krishna
***Updated by Moderator: Lochan. Removed user added Ask the Expert. Apologies for confusion, shouldn't have been an end-user option***
***Updated by Moderator: Vidyaranjan| Tagged SRCreated- Included SR details ***
Hello Krishna,
Thanks for raising your query.
From your post, I understand that the case is created when you refresh the page from browser refresh and while it is accessed from Pega application using IAC. Do you see the behavior when the flow is executed without using IAC configured? Also, what is the product version used at your end?
Regards,
Rincy