Page refresh having IAC gadget with flow, starts new case
External website is configured to start a pega flow using IAC. Flow as screen flow. User completes few screens and clicks on F5/refresh button. Whole data is lost and new case is created, which is not expected. User need to go to same state before refresh. Simillar to how PEGA 7 maintain the desktop state.
Is there any way we can achive this fuctionality.
***Updated by Moderator: Lochan. Removed user added Ask the Expert. Apologies for confusion, shouldn't have been an end-user option***
***Updated by Moderator: Vidyaranjan| Tagged SRCreated- Included SR details ***
From your post, I understand that the case is created when you refresh the page from browser refresh and while it is accessed from Pega application using IAC. Do you see the behavior when the flow is executed without using IAC configured? Also, what is the product version used at your end?
Thanks for the response and confirming the product version used at your end.
From your latest response, I understand that when you try to execute the same flow(as screenflow) from CS 7.1.4 on Pega 7.1.9, new case is not created even if user refreshes the browser(using F5 or right click). Is my understanding correct?