We are trying to connect to facebook through paid media manager. When we try to configure the paid media manager designer in marketing portal we are always getting below 2 errors when we put the outbound schedule and Run/Save it: 1. The backing campaign could not be run . Please review the OB schedule and run again. 2. Could not acquire lock on the backing campaign, please refresh and try again.
Could you please check the Campaign for this Issue/Group? Find the instances of PegaMKT-Work-Program class and Open the Campaign specific to this combination. Then perform Actions->Fix Correspondence->Reject Correspondence. And then retry.
we have now been able to run the campaign but the Paid Media Audience has not been created successfully. We also got an error in the PMM batch data flow. Moreover we are not able to suspend the campaign run or update the campaign configuration. We don't get any error when trying to do it but no action happens.
The error reveals that the issue is with Segment rule. Can you please try running the segment rule? NBA didn't result in any Offers to batch tables. So there is nothing to process for Paid Media data flow.