Question

7
Replies
100
Views
Posted: 2 years agoUpdated: 1 year ago
Closed
Solved

Paid Media Manager Designer Throwing error

We are trying to connect to facebook through paid media manager. When we try to configure the paid media manager designer in marketing portal we are always getting below 2 errors when we put the outbound schedule and Run/Save it:
1. The backing campaign could not be run . Please review the OB schedule and run again.
2. Could not acquire lock on the backing campaign, please refresh and try again.

Related Support Case Number:
This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 2 years ago

Hi,

Could you please check the Campaign for this Issue/Group? Find the instances of PegaMKT-Work-Program class and Open the Campaign specific to this combination. Then perform Actions->Fix Correspondence->Reject Correspondence. And then retry.


Thanks & Regards,

Matta
Posted: 2 years ago

Hi,


we have now been able to run the campaign but the Paid Media Audience has not been created successfully. We also got an error in the PMM batch data flow. Moreover we are not able to suspend the campaign run or update the campaign configuration. We don't get any error when trying to do it but no action happens.


Thank you,


Cristina


 

File Attachments
Posted: 2 years ago

The error reveals that the issue is with Segment rule. Can you please try running the segment rule? NBA didn't result in any Offers to batch tables. So there is nothing to process for Paid Media data flow. 


You can use campaign options to reschedule.


Thanks & Regards,


Matta


 


 


 
Posted: 2 years ago

After reviewing the document sent by Suman in other mail thread, it does not look like the issue is with Segment. The data flow for Paid media outbound with paid strategy is failing.


Could you please check if you can run outbound without Paid strategy?


Also could you please share the screenshot with complete Paid media configuration.


I would also recommend you to apply HFix-40548 and HFix-41027.


Thanks & Regards,


Matta
Posted: 2 years ago

Hi,


As per error log (with Strategy) the data flow generation is failing for Strategy component. It's strange if the same error is logged even without strategy.


Could you please share D_NBAConfig clipboard page for your configuration? I would like to check D_MKT_NBAConfig->UseComponent->PaidMediaConfigs(1) page details.


What is your customer class?


Thanks & Regards,


Matta


 


 


 


 


 
Accepted Solution
Posted: 1 year ago

Hello!


On reviewing the corresponding SR, we see that it has been resolved. SA-52683 was created as a result of the investigation. Please reference that if you have the same question.


Thank you,