Posted: 19 Jun 2018 21:41 EDT Last activity: 27 Jun 2018 8:04 EDT
Parent and Child Cases
Is possible to create parent / child relationships between cases from Robotic Studio?
We have 2 automations- creating case 1 kicks off automation 1, which creates cases that then kick off automation 2. We're wondering if there is a way to essentially say, "don't mark case 1 as completed until all of the child cases have finished processing". We need to be able to tell when a certain request that might have multiple work/queue items is done processing, so that we can do some post-processing work such as zipping all the files up into a singular folder, closing the applications/websites the child cases were using, etc. etc. Is this possible?
We may have a functionality in Pega (Report Definition) that can be run in Pega and tell us about the completion status of the child cases.
Using the result of RD in Post/Pre processing activity of Flow action, we can feedback the status to automation.
Post that finishing task such as browser close can be done finally.