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subhashiniChittepu Member since 2016 2 posts
Cognizant Technology Solutions
Posted: 2 years ago
Last activity: 2 years 6 months ago
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Parent Case not moving from Wait Shape

Hi,

I have parent case PC-1 and I created mulitple child cases through page list CC-1 , CC-2. And I applied wait shape at PC-1 giving options - Wait type as "Case Dependecy" , Case Type as "Child Case Type" , To reach status as "Resolved-Completed" , Scope as "Parent" and advance wait option as "Some work basket". And when i resolved my child cases PC-1 is not moving further and appreciate the reason cause and how can we debug the issue.

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