Posted: 2 Oct 2017 0:57 EDT Last activity: 16 Oct 2018 12:03 EDT
Parent Case not moving from Wait Shape
I have parent case PC-1 and I created mulitple child cases through page list CC-1 , CC-2. And I applied wait shape at PC-1 giving options - Wait type as "Case Dependecy" , Case Type as "Child Case Type" , To reach status as "Resolved-Completed" , Scope as "Parent" and advance wait option as "Some work basket". And when i resolved my child cases PC-1 is not moving further and appreciate the reason cause and how can we debug the issue.
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As you mentioned in your post, Current Case is waiting for the child cases that got created using page list. So, the scope of the case dependency to be defined as "Current". If you have defined the scope as "Parent" then that defines case dependency on the sibling cases of the Current case not on the child cases scope.
Please try with the option "Current", i hope that will solve your issue and let me know if i am missing anything in your post.