Question

1
Replies
48
Views
Shaik Abdul Ahad (AbdulAhad)
Cognizant
Sr. Associate Projects
Cognizant
IN
AbdulAhad Member since 2014 5 posts
Cognizant
Posted: May 7, 2021
Last activity: May 7, 2021
Posted: 7 May 2021 8:02 EDT
Last activity: 7 May 2021 16:43 EDT

Passing confidential information from portal to webchatbot

Hi Team,

We have a requirement to get account number from portal to webchatbot channel once the customer initiates the chat. referring to "pegaHelperExtension.js" provided by Pega OOTB we see there are setCookie and getCookie functions to fetch these inputs. But these variables are visible in the network trace and leads to client security concern. 

 

sample snippet from pegaHelperExtension.js file

 

pegaAParamObj.AccountNumber=getCookie("AccountNumber");

 

Can you please suggest any secure way to achieve this requirement?

 

***Edited by Moderator Marissa to update Content Type from Discussion to Question***
Pega Customer Decision Hub for Communications 8.5 Conversational Channels Communications and Media Lead System Architect