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Paula Dyunco (Paula)
Accenture Inc

Accenture Inc
PH
Paula Member since 2018 4 posts
Accenture Inc
Posted: September 1, 2020
Last activity: October 12, 2020
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Pause concept in the interaction timer

Hi!

Is there a possibility to implement a "pause" concept in the interaction timer? Currently, once the user opens an interaction the timer starts running. The timer continues even if the agent is idle for a long time. What we want to implement is to automatically pause the timer once the user is idle for like 5 mins and resumes once they started working on the interaction again. Also, if there's an indicator that we can use to determine if the user is idle that would be helpful. Thank you!

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