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Rashi Ghildiyal (RashiG53)
Infosys

Infosys
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RashiG53 Member since 2020 1 post
Infosys
Posted: May 31, 2021
Last activity: May 31, 2021
Posted: 31 May 2021 5:25 EDT
Last activity: 31 May 2021 6:03 EDT

Pausing SLA deadline time for infinite time

Hi,

I have a requirement of pausing the Work object SLA deadline time for infinite time. Depending upon the time taken by the user to respond back on the work object.

Say, the actual deadline time is 5 hours , after 2 hours user's action is required.So,untill user does not revert SLA must be stop. Now when user completes the required action,from this point onwards SLA deadline time should start calculating again (for remaning 3 hours )

Pega Platform 8.5 Case Management Technology Services System Architect