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saikiran perla (saikiranp8809)
Accenture

Accenture
IN
saikiranp8809 Member since 2017 1 post
Accenture
Posted: May 15, 2019
Last activity: May 21, 2019
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PCS 7.3 Search functionality : Issue with Base Name

PCS 7.2 In Development portal we had search for cases based on Alias Name. When you search for a case highest version of all the cases, with same Alias Name appears.

In PCS 7.3 this filter for cases is moved from Alias name to Base Name which is a new property introduced in 7.3. Through the post upgrade Activities they have set base name and it serves the purpose just as it did in 7.2. But for any new Cases created with same name the logic in the screen flow to set Base Name is not consistent with that in Post upgrade activities and different versions of same case appear in the search.

I wanted to know the logic behind the Base Name and if anyone faced this issue before.

Case Management System Administration Upgrades
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