Question5Replies186Views×Close popoverAnandh Palanisamy (Anandh) Abbvie Technology Architect II Abbvie US View ProfileSend Message Anandh Member since 2019 10 posts Abbvie Posted: March 5, 2020Last activity: April 29, 2020Posted: 5 Mar 2020 14:43 ESTLast activity: 29 Apr 2020 16:24 EDT PDC integration with ServiceNowHi,We have intergrated with servicenow from PDC and what configuration we need to change inorder to get the incident create in servicenow.Is any document what alerts/exception we can configure to trigger a servicenow incident from PDC.If anyone configured, please share those details. Regards,Anandh ***Edited by Moderator Marissa to update Content Type from Discussion to Question; update platform capability tags*** Pega Predictive Diagnostic Cloud 1.31 Cloud Services Pega Cloud Data Integration Insurance Lead System Architect ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 11 months agoUpdated: 11 months agoPosted: 4 Mar 2020 8:39 ESTUpdated: 5 Mar 2020 14:43 EST×Close popoverAnandh Palanisamy (Anandh) Abbvie Technology Architect II Abbvie US View ProfileSend MessageAnandh Abbvie replied to AnandhAnother question is, how to trigger a incident if we get particular alert from PDC?We can able to share the WO to servicenow, after opening that WO.We need to trigger automatically to servicenow to create a incident, if any specific realted alerts Posted: 11 months agoPosted: 9 Mar 2020 10:57 EDT×Close popoverSteven Baker (bakes) PEGA PDC Operations Lead Pegasystems Inc. US View ProfileSend Messagebakes PEGA replied to AnandhWith ServiceNow configured, if you navigate to a particular case, there will be a share button to add the case in ServiceNow for an incident. Information below:https://community.pega.com/knowledgebase/articles/pega-predictive-diagnostic-cloud/sharing-pega-predictive-diagnostic-cloud-case-project-management-toolAutomatically creating an incident in ServiceNow from a case is currently on the roadmap but not available at this time. Posted: 11 months agoPosted: 9 Mar 2020 15:25 EDT×Close popoverAnandh Palanisamy (Anandh) Abbvie Technology Architect II Abbvie US View ProfileSend MessageAnandh Abbvie replied to bakesThank you Bakes, i did explore that share with servicenow and its worked.Is any alternative way or customize existing to leverage when PDC opens WO, will trigger a incident in ServiceNow.Any thought or suggestion, really appreciate. Posted: 10 months agoPosted: 31 Mar 2020 15:57 EDT×Close popoverAndy Werden (WERDA) PEGA Sr. Director, Product Management, Pega Application Management Suite Pegasystems Inc. US View ProfileSend MessageWERDA PEGA replied to AnandhPDC will soon offer integration with ServiceNow to process notifications - the goal is that PDC can push events or incidents to service now. Stay tuned Posted: 9 months agoPosted: 29 Apr 2020 16:24 EDT×Close popoverAndy Werden (WERDA) PEGA Sr. Director, Product Management, Pega Application Management Suite Pegasystems Inc. US View ProfileSend MessageWERDA PEGA replied to AnandhServiceNow integration for events and incidents is available in PDC 2.41, which is rolling out this week.