Question
PDC - ServiceNow Integration reference documentation.
Hi Karuppan (@Karuppan)
As discussed,Please provide the documentation link details for "PDC - ServiceNow Integration".
Thank you.
***Edited by Moderator: Lochan to update SR details***
Thank you Arvind.
Running into the following issue "ConfigSaveStatus:Unable to connect to ServiceNow server".
PFA for the corresponding screenshot.
Refer documentation for ServiceNow and let us know in case still you face any issue.
https://community.pega.com/knowledgebase/integrations-pega-predictive-diagnostic-cloud
This is not helping.
You have just pointed me to the same referenced document link.
I am looking for debug or troubleshooting steps to resolve the following issue :"ConfigSaveStatus:Unable to connect to ServiceNow server".
Hi Moderators,
Please route this PDN post to Andy Werden (@WERDA) and his team.Thank you.
I have tagged Andy (@WERDA) in your post. Please refrain from sharing email addresses on the Pega Support Community.
Thank you!
Hi Moderators,
No response has been obtained yet.Please follow up with Andy or any other point of contact.
Thank you.
have asked the developers of the SN integration to run some traces and get back to me
Accepted Solution
For PDC to integrate with serviceNow, it must be accessible from PegaCloud so PDC can send API calls. If you are using the hosted serviceNow service, your service endpoint is accessible by default. If you are running private on premise serviceNow, you need to provide a URL that is accessible from the internet. If your ServiceNow is on premise and there is no URL or network path to accept a message from PegaCloud, you can't integrate PDC with ServiceNow
Hi Pradeep,
Please refer below:
https://community.pega.com/knowledgebase/integrating-pega-predictive-diagnostic-cloud-servicenow