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 Pradeep Chowdary Pydi (PradeepPydi)
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Senior PEGA DEVOPS and Cloud Administrator
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PradeepPydi Member since 2017 221 posts
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Posted: May 21, 2019
Last activity: September 25, 2019
Posted: 21 May 2019 14:33 EDT
Last activity: 25 Sep 2019 9:38 EDT
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PDC - ServiceNow Integration reference documentation.

Hi Karuppan (@Karuppan)

As discussed,Please provide the documentation link details for "PDC - ServiceNow Integration".

Thank you.

***Edited by Moderator: Lochan to update SR details***

Pega Predictive Diagnostic Cloud Support Case Created
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Posted: 2 years ago
Posted: 22 May 2019 16:45 EDT
Pradeep Chowdary Pydi (PradeepPydi)
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Senior PEGA DEVOPS and Cloud Administrator
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IN

Thank you Arvind.


Running into the following issue "ConfigSaveStatus:Unable to connect to ServiceNow server".


PFA for the corresponding screenshot.
Posted: 2 years ago
Updated: 2 years ago
Posted: 23 May 2019 13:33 EDT
Updated: 23 May 2019 15:42 EDT
Pradeep Chowdary Pydi (PradeepPydi)
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Senior PEGA DEVOPS and Cloud Administrator
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IN

This is not helping.


You have just pointed me to the same referenced document link.


I am looking for debug or troubleshooting steps to resolve the following issue :"ConfigSaveStatus:Unable to connect to ServiceNow server".


Hi Moderators,


Please route this PDN post to Andy Werden (@WERDA) and his team.Thank you.


 
Posted: 2 years ago
Posted: 17 Jun 2019 9:52 EDT
Pradeep Chowdary Pydi (PradeepPydi)
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Senior PEGA DEVOPS and Cloud Administrator
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IN

Hi Moderators,


No response has been obtained yet.Please follow up with Andy or any other point of contact.


Thank you.
Posted: 2 years ago
Posted: 18 Jun 2019 9:59 EDT
Andy Werden (WERDA)
PEGA
Sr. Director, Product Management, Pega Application Management Suite
Pegasystems Inc.
US

have asked the developers of the SN integration to run some traces and get back to me

Accepted Solution

Posted: 1 year ago
Posted: 25 Sep 2019 9:17 EDT
Andy Werden (WERDA)
PEGA
Sr. Director, Product Management, Pega Application Management Suite
Pegasystems Inc.
US

For PDC to integrate with serviceNow, it must be accessible from PegaCloud so PDC can send API calls. If you are using the hosted serviceNow service, your service endpoint is accessible by default. If you are running private on premise serviceNow, you need to provide a URL that is accessible from the internet. If your ServiceNow is on premise and there is no URL or network path to accept a message from PegaCloud, you can't integrate PDC with ServiceNow