Question

11
Replies
100
Views
Satyakanth Member since 2012 47 posts
Infosys
Posted: April 28, 2019
Last activity: May 10, 2019
Closed

PDF not getting displayed in section for some of the work objects

Hi All,

We are using Pega 7.2.2 version, we had a requirement to display the pdf in a section. For this I did the configuration (attached), there were no issues identified during testing and we promoted the code to Prod. In Prod we see that for few work objects the pdf doesn't get displayed and a grey area(attached) is displayed instead.

We suggest the users to use Google Chrome as the preferred browser but when I open the same work object which was causing issue in Chrome, displays the pdf normally in Fire fox. We are not able to replicate this issue in lower environments - we tried creating pdfs around 10-12 mb and all possible cases like including images etc. but we couldn't succeed in replicating it.

Do we have any restriction in Chrome as such or do we need any change in the configuration itself?

Please suggest.

Cheers

***Moderator Edit-Vidyaranjan: Updated SR details***

Case Management User Interface SR Exists
Moderation Team has archived post
Share this page LinkedIn