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 Chenyu Liu (ChenyuL0)
RBC

RBC
CA
ChenyuL0 Member since 2018 2 posts
RBC
Posted: October 19, 2018
Last activity: November 12, 2018
Posted: 19 Oct 2018 17:03 EDT
Last activity: 12 Nov 2018 11:21 EST
Closed

PDFViewer doesn't show pdf contents

Hi, I'm trying to extract some information from a PDF file, but after connecting PDFViewer with the PDFConnector, the content is not shown properly.

I've included a screenshot here. Any thought how to solve the issue?

Thanks in advance,

Chenyu

Robotic Process Automation
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 3 years ago
Posted: 23 Oct 2018 16:02 EDT
Chenyu Liu (ChenyuL0)
RBC

RBC
CA

Hi Gayatri, I'm fairly new to Pega, so don't really understand what configuration do you mean. 


The scenario is I would like to use FindRelativeSegment method to retrieve information I need, but the contents of the target pdf file cannot be loaded.


Can you please give some clear guidance as to how to get the configuration for you?


 


Thanks,


Chenyu


 
Posted: 3 years ago
Posted: 24 Oct 2018 9:27 EDT
Chenyu Liu (ChenyuL0)
RBC

RBC
CA

Thank you! I took a look at it, but honestly speaking I don't quite understand what it says. Specifically, Idk where do find the ruleset for pdfconnector.
Posted: 3 years ago
Posted: 24 Oct 2018 9:37 EDT
Konstantin Serditov (Konstantin Serditov)
PEGA

Pegasystems Inc.

Hi,


Could you show your automation and share sample PDF file that you are trying to view?


Also, which version of Pega Robotics Studio (or Plug-in) you use?
Posted: 3 years ago
Posted: 24 Oct 2018 14:59 EDT
Chenyu Liu (ChenyuL0)
RBC

RBC
CA

Hey Konstantin,


Please see attached the screenshot of my automation.


Unfortunately, I can't paste the pdf file here as it contains confidential client information, but I think it is of XFA PDF format.


My Pega Plug-in version is 8.0.1100.0


Thanks!
Posted: 3 years ago
Updated: 3 years ago
Posted: 26 Oct 2018 10:41 EDT
Updated: 26 Oct 2018 10:40 EDT
Konstantin Serditov (Konstantin Serditov)
PEGA

Pegasystems Inc.

Hi, ChenyuL0,


Unfortunately, support for XFA format is limited per https://help.roboticautomation.pega.com/80/Components/PDFConnector_Component_Properties,_Methods,_and_Events.htm It looks like you are facing limitations here.


Please check if it generally works with some other PDF, so example with this one: https://docs.pega.com/pega-robotic-automation-studio-plug-80-installation-instructions


If yes, you may try to log an SR and see if anything can be done for your PDF type. If you do so, please post SR number here for reference.
Posted: 3 years ago
Posted: 9 Nov 2018 11:15 EST
Chenyu Liu (ChenyuL0)
RBC

RBC
CA

Hi Konstantin,


Yes the PDF connector works fine with other non-XFA format pdf.


May I ask what is SR that you suggested and how can I do it?


Thank you!
Posted: 3 years ago
Posted: 12 Nov 2018 11:21 EST
Marissa Rogers (MarissaRogers)
MOD
Senior Community Moderator
Pegasystems Inc.
US

Hi @ChenyuL0,


When you open your Support Request, please let us know the ID that is generated and we can track for you as well.


Thanks!

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