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Posted: April 3, 2017
Last activity: April 18, 2017
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Pega 6.3 SP1 not working with Microsoft Office 2016
Document generation is failing with error ' Initialization Failed. Unrecognized Microsoft Word version. Only Word 2010, Word 2007, 2003, 2002, and 2000 are supported'. Any thoughts on resolving issue with out Pega version upgrade.
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Accepted Solution
Posted: 4 years ago
HFix-30825 resolved 6.3SP1 - Office 2016 document generation issue .
Posted: 4 years ago
Thank you Krishna for updating your resolution here! Could you please share with me the SR number you had for obtaining the HotFix so we can update your post here accordingly?
Thanks! :)
Hi Krishna,
I am afraid to inform you that PRPC v6.3 SP1 is not supported with Word 2016. For 2013 we have a hotfix available. You will have to use the earlier versions.
Regards,
Basavaraj Kadakol