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Vamsi.Thatavarthi Member since 2014 35 posts
Hcl Technologies
Posted: 2 years ago
Last activity: 2 years 2 months ago
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Pega 6.3.1 - Directed Web Access - Access Denied

Hi,

This is the first time I'm implementing DWA. Requirement is to send a link to external user(doesn't have an operator record) in order to upload supporting documents which should get attached to work object.

Here are the steps I followed

-> Created a new user with "External" prefix.(e.g. External.User)

-> Created a new Access group and it refers to User portal by default. Set this access group as default for External user.

-> Updated PublicLinkURL with my Pega instance url(host/prweb/PRServlet).

-> In the flow, added a new assignment and set its Assignment type to "External" and provided Party, CorrName, Subject etc. Added "ExternalEngage" as local action as suggested here (https://community.pega.com/knowledgebase/articles/how-implement-directe…). Not sure how is it useful when we declare it as local action.

->For this assignment, created a new flow action which contains the section that need to be displayed to user.

Now I did ran the flow and an email was sent to the user with the following content

Do not reply to this email. Follow the instructions below.

Click here to provide the requested information.

Thank you.

When clicked on the link, I'm getting "Access Denied" message. PFA snaphot.

Please advise which steps I missed. I couldn't find a resource where DWA is explained for such requirements.

Thanks,

Vamsi

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