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HariShankar Member since 2010 10 posts
Incessant Technologies Pvt. Ltd
Posted: 1 year ago
Last activity: 1 year 10 months ago
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PEGA 7.2.2 Email Listener "javax.mail.FolderClosedException" Exception

Hi All,
We are getting below exception when email listener is running and processing items from mail box:
( services.email.EmailListener) ERROR EMAIL.CreateEmailResponseProcessor.Listener svc_P_pega_admin - caught javax.mail.FolderClosedException when processing message number 6
javax.mail.FolderClosedException
at com.sun.mail.imap.IMAPMessage.getProtocol(IMAPMessage.java:169)
at com.sun.mail.imap.IMAPMessage.loadFlags(IMAPMessage.java:1546)
at com.sun.mail.imap.IMAPMessage.isSet(IMAPMessage.java:1021)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailProcess(EmailListener.java:3718)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:2883)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:2749)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:454)
at java.lang.Thread.run(Unknown Source)
Once the error is encountered, email listener stops after some time and even restart of listener doesn't help. We have the recommended settings in the email listener configuration.
I have found the below link in PDN but there is no resolution provided:
Can anyone check and provide resolution details.
***Edited by Moderator: Pallavi to update platform capability tags***
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