Question
Pega 7.3 Correspondence type Attach and Hold sends email.
Hi,
We have new pega 7.3 environment. We migrated an application from 7.2.2 to 7.3 version.
In 7.2.2 we had set the correspondence type to Attach and Hold, and it was not sending the email.
But in 7.3, it is sending email. Is this an expected behavior ?
Thanks and Regards
Kiran
***Edited by Moderator Marissa to update SR details***
Thanks Kiran! Please let us know the SR ID when you open it so we can track for you!
Here is the SR number : SR-C24961.
At the time of opening the SR, i did mention about the community post and i have mentioned the link of the thread in SR ticket as well.
Accepted Solution
Upon reviewing the corresponding SR, we see that it has been resolved. SA-56606 Attach and Hold sends email was created as a result of the investigation. Please reference that if you have the same question.
I see there was a hot fix provided in 7.2.2 for the same type of issue. Those changes are in the 7.4 version. Please open an SR to see if the hot fix can be ported to 7.3.
https://pdn.pega.com/support-articles/%E2%80%98attach-and-hold%E2%80%99-configuration-does-not-work-smart-dispute