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SARANGAN Member since 2013 7 posts
Wipro Technologies
Posted: December 12, 2018
Last activity: January 25, 2019
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In Pega 7.4 Email Channel : Auto mapping of extracted entities from email text to case properties

In Pega 7.4 Email Channel Interface

How we can auto map the extracted entities from email text to case properties, when we choose to create case in automatic routing of Behavior tab ?

***Edited by Moderator Marissa to update platform capability tags****

Pega Intelligent Virtual Assistant Case Management Data Integration
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