Question
Pega 7.4 installed but administrator@pega.com is not working
Hi,
I installed Pega 7.4 and also updated the password as it prompted for "administrator@pega.com" but when i try to login using the new password i am not able to log in. i tried "install" that also did not work.
Is there any other default operator id which i can use to log in to the system ?
kindly share if any other id is available and the default password for the same.
Pegasystems Inc.
US
Assume you are using a 7.4 VM as opposed to a 7.4 PE.
Every operator is disabled at the beginning in a Pega 7.4 VM except administrator@pega.com. After logging in as that operator you are required to change the password.
You should save your new administrator@pega.com password to a file then copy/paste it when logging in again.
There are two OOTB operators that are initially disabled on a VM initially and have Admin privileges, namely databaseadmin@pega.com and ExternalInviteUser.
What you could do next time is enable either or both of these operators setting the password to install12345! to meet the requirement it should be at least 10 characters.
For now it looks like you will have to start over. Making a backup of a VM immediately after downloading is a good practice as well.
Coforge Tech
US
Hi Pedel,
I install 7.4v in Tomcat with Postgres db, and not able to login with Administrator@pega.com/install. Please help me to resolve this
Coforge Tech
US
its working :)
Hexaware
IN
Hello Sai,
How its working? i am not able to login to system with administrator@pega.com. i have tried many passwords none is working. Could you please let me know the password or any default user login details.
TIA.
Pegasystems Inc.
US
Are you able to access the database and do you have a Pega installation directory for 7.4?
The scripts/utils directory contains a prpcUtils script that supports an "import" option.
In a different 7.4 system you could export the Administrator@pega.com operator record.
In the database you are having problems, delete the Administrator@pega.com record.
Then use the prpcUtils script to import the RAP that contains the Administrator@pega.com operator record for which you know the password.
Hexaware
IN
Thanks PEDEL,
yes i have access to DB. But i am not aware that from where i can access that installation directory and i guess i wont be having access to that directory.
If I insert that operator id record in db directly, will that work?
TIA.
Pegasystems Inc.
US
I doubt there is a way to export/import a single table record using Postgres.
All you need is the scripts directory, not the archives and rules directories.
Recommending contacting someone in your organization or making a request through PegaSupport.