Question 5 Replies 236 Views × Close popover Siddhant Suryakant Jivane (SiddhantJivane) Areteans Senior Consultant Areteans IN View Profile Send Message SiddhantJivane Member since 2016 18 posts Areteans Posted: February 26, 2020 Last activity: February 28, 2020 Posted: 26 Feb 2020 4:46 EST Last activity: 28 Feb 2020 1:51 EST Closed (Pega 8) Case lock is not released after 30 mins Hi there, we have configured the expire lock time for a case to 30mins, but even after 30 mins of idle time the lock is not being released. I have checked the pyClusterAndDBCleaner job scheduler, the logic written in this is-> lock will be released if lock expired 3 days ago. What actions does Pega perform on lock expiry? (currently, Lock is not released even after the lock is expired.) Pega Platform 8.3 Case Management Insurance Front-End Developer Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 26 Feb 2020 5:23 EST × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to SiddhantJivane Hello, How did you configured the lock to expire after 30mins? Can you share your configuration. Posted: 1 year ago Posted: 26 Feb 2020 6:22 EST × Close popover Siddhant Suryakant Jivane (SiddhantJivane) Areteans Senior Consultant Areteans IN View Profile Send Message SiddhantJivane Areteans replied to MarcLasserre_GCS Hi, please find the configuration as attachment: In System-Locks, as instance is created when case is locked, the expiry date in that instance is being set after 30mins which is correct. Posted: 1 year ago Posted: 26 Feb 2020 11:01 EST × Close popover Charishma Devi Valluri (vallc2) PEGA System Architect Pegasystems Inc. IN View Profile Send Message vallc2 PEGA replied to SiddhantJivane Is there any background process which is acquiring the lock? Posted: 1 year ago Posted: 26 Feb 2020 11:51 EST × Close popover Siddhant Suryakant Jivane (SiddhantJivane) Areteans Senior Consultant Areteans IN View Profile Send Message SiddhantJivane Areteans replied to vallc2 no. A user opened a case and kept it idle for more than 30 mins, but still lock is not released. Posted: 1 year ago Posted: 28 Feb 2020 1:51 EST × Close popover Bharat Teja Gangi (BharatTejaG) Evoke Technologies Associate Architect Evoke Technologies IN View Profile Send Message BharatTejaG Evoke Technologies replied to SiddhantJivane how are you determining that lock is not release?