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SiddhantJivane Member since 2016 18 posts
Areteans
Posted: February 26, 2020
Last activity: February 28, 2020

(Pega 8) Case lock is not released after 30 mins

Hi there,

we have configured the expire lock time for a case to 30mins, but even after 30 mins of idle time the lock is not being released.

I have checked the pyClusterAndDBCleaner job scheduler, the logic written in this is-> lock will be released if lock expired 3 days ago.

What actions does Pega perform on lock expiry? (currently, Lock is not released even after the lock is expired.)

Pega Platform 8.3 Case Management Insurance Front-End Developer
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