Question5Replies150Views SiddhantJivane Member since 2016 18 posts Areteans Posted: February 26, 2020Last activity: February 28, 2020 (Pega 8) Case lock is not released after 30 minsHi there,we have configured the expire lock time for a case to 30mins, but even after 30 mins of idle time the lock is not being released.I have checked the pyClusterAndDBCleaner job scheduler, the logic written in this is-> lock will be released if lock expired 3 days ago.What actions does Pega perform on lock expiry? (currently, Lock is not released even after the lock is expired.) Pega Platform 8.3 Case Management Insurance Front-End Developer ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 8 months agoMarcLasserre_GCS PEGA replied to SiddhantJivaneHello, How did you configured the lock to expire after 30mins? Can you share your configuration. Posted: 8 months agoSiddhantJivane Areteans replied to MarcLasserre_GCSHi,please find the configuration as attachment: In System-Locks, as instance is created when case is locked, the expiry date in that instance is being set after 30mins which is correct. Posted: 8 months agovallc2 PEGA replied to SiddhantJivaneIs there any background process which is acquiring the lock? Posted: 8 months agoSiddhantJivane Areteans replied to vallc2no. A user opened a case and kept it idle for more than 30 mins, but still lock is not released. Posted: 8 months agoBharatTejaG Evoke Technologies replied to SiddhantJivanehow are you determining that lock is not release?