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joeb7215 Member since 2016 1 post
capgemini
Posted: 1 year ago
Last activity: 9 months 2 weeks ago

Pega 8 Issue on case management- Case Type - Completion Status.

Hi , Recently we have upgraded to 8 from 7.2.I'm facing an issue after the completion of case type which has 2 stages"Approve" and "Completed". The status is going to "Resolved-Unspecified" instead of "Resolved-Completed".The same is working correctly in 7.2.

Please let me know if there is any change in the Pega 8 product on the case types ? I did some trial and error and what i have observed is , its working fine after updating the resolution status field in "Completed" stage to the required status.Not sure if this is the actual fix.

Please help me with the root cause and the solution.

Case Management
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