Question

3
Replies
1260
Views
Close popover
Srinivas Yelamanchili (yelas1)
PEGA
Senior System Architect
Pegasystems Inc.
US
yelas1 Member since 2014 76 posts
PEGA
Posted: December 10, 2018
Last activity: October 8, 2019
Closed

Pega 8.1 clipboard Thread page name different

For Pega Customer service application, in the Interaction Portal, for an Interaction case created, the clipboard thread page is correctly shows as I-xxx.

However, for a service case launched within this interaction, the clipboard thread page is named as PS1_TABTHREAD/microdc_1. For 2nd work item it's PS1_TABTHREAD/microdc_2 and so on. Sometimes the name starts with PS2_TABTHREAD/... for service case.

In Pega 7.x, the thread names were the service case numbers itself like S-113, S-115, ..

Is this a change by design or a bug in Pega 8.1?

***Edited by Moderator Marissa to update platform capability tags; updated SR Details****

Pega Customer Service Case Management Support Case Exists
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.