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yelas1 Member since 2014 75 posts
PEGA
Posted: 1 year ago
Last activity: 11 months 1 week ago

Pega 8.1 clipboard Thread page name different

For Pega Customer service application, in the Interaction Portal, for an Interaction case created, the clipboard thread page is correctly shows as I-xxx.

However, for a service case launched within this interaction, the clipboard thread page is named as PS1_TABTHREAD/microdc_1. For 2nd work item it's PS1_TABTHREAD/microdc_2 and so on. Sometimes the name starts with PS2_TABTHREAD/... for service case.

In Pega 7.x, the thread names were the service case numbers itself like S-113, S-115, ..

Is this a change by design or a bug in Pega 8.1?

***Edited by Moderator Marissa to update platform capability tags; updated SR Details****

Pega Customer Service Case Management SR Exists
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