Question
Wipro Technologies
IN
Last activity: 28 Aug 2020 3:21 EDT
Pega 8.3 sends an Email with the configuration Attach and Hold in correspondence
We are using pega 8.3 version, in our scenario we just need to attach an email to the case. we have set "Attach and Hold" in the correspondence rule which should not send out an email.
The correspondence is attaching to the Workobject as expected but also pega trying to send an email which is unexpected.
Please let us know is this a expected scenario?
Accepted Solution
Updated: 28 Aug 2020 0:57 EDT
Wipro Technologies
IN
SendEmail smart shape will ignore the Correspondecne rule AttachAndHold configuration.
We have used CorrNew OOTB activity, which resolved my issue i.e When the correspondence configuration is AttachAndHold then its just attaching the correspondence to the workobject without trying to send it.
Pegasystems Inc.
IN
Thank you for sharing the resolution with us.
Pallavi M | Moderator | Pega Collaboration Center