I started both the bots manually at the same time, in both the workgroups. So my understanding is in every 15 mins Auto-balancing engine should be checking, if for any assignments SLA is getting breached.
After first 40 minutes, Robot in WG2 will be available. So it should be moved to WG1 to help with another bot already available in WG1 to complete remaining 3 assignments.
But the robot is not getting moved to WG1 even once it is available in WG2. Please help me if I am missing some configurations ?
***Edited by Moderator Marissa to update Platform Capability tags****
Please, let me know the outcome or if you need help setting up the system. The processing time is calculated per work queue based on how long the assignments take to be completed (from the moment are pick up by the robot until the robot confirms the outcome). Auto-balancing uses this to understand the bots needed to complete the work within SLA.