Posted: 22 Mar 2017 15:47 EDT Last activity: 13 Jun 2017 8:57 EDT
Pega ActiveX Control and Pega Outlook AddIn update
Our company is currently using Pega ActiveX Controls and Outlook AddIn v7.1.8 and would like to upgrade to the latest version. I can't seem to find the download location and exactly the name of the file to download. Your assistance and guidance would be appreciated.
To install ActiveX control (Pega Systems), you can download CabInstaller.zip. It can be obtained directly from Pega SW Distribution. For example, you have 115290_Pega722 software, CabInstaller.zip is under ResourceKit -> Utilities -> OCXInstaller.
I have attached Installation Guide here. It includes all detailed steps on how to install Active X control.
The problem is that I cannot find how/where to request the software. Under Support --> Downloads, I see Pega 7 PE, Licensed Software, Pega 7 Updater Software, and Hotfix Catalog. If I attempt to request anything, I get this error message:
"Your software request has failed. ** We are unable to fulfill your download request."
I tried to raise a Support Request, but I do not see an orange "Create" button. At the top of the page there is a red circle with an exclamation mark next to "Select an Account ID" link - the drop down arrow next to it does not work.
On the left side of the screen it says that I am not linked to an account and to ask the company's support contact admin to link me. I have no idea who the company contact is.
I called the Global Support Team and they provided me with names of people in our company who were able to download the cabinstaller.zip. Unfortunately this did not resolve my problem - I am still not able to load the PegaOutlookAddin in Outlook 2013. The same Addin is loading perfectly fine in Outlook 2010. The question is PegaOutlookAddin 100% compatible with Office 2013 32-bit?