Question
NIIT Technologies
IN
Last activity: 23 Nov 2016 7:37 EST
PEGA AES - Enterprise Health Doesn't show up system detail
Hi ,
AES is not showing any system details in the Enterprise health tab. It was working fine and displaying the status of all configured nodes(35). From this morning no details are shown.
pegaam_cluster_data table has all the entries but pegaam_indicator is blank.
Please advice what could be the possible issue.
Pegasystems Inc.
IN
Hello,
Could you please verify whether all the AES agents are running in SMA?
Which version of AES are you using?
Regards,
Supraja
NIIT Technologies
IN
hi Supraja, Monitor Health Status agent was errored out. I have restarted it again. Now node details started apperaing. Thanks for your quick response.
On a different note, can you let me know how long would it take for AES to get the data from nodes and update the status in enterprise health. I observed that, an alert triggered at 10Am in the morning is only reflecting in AES at 5PM. Does not capturing the node health status real time?
Pegasystems Inc.
IN
2 things to check:
1) the system connectivity page in AES (off the Autonomic Event Services menu) to see if log usage data has been received.
2) Agents on the monitored system. There is an agent that sends the log usage data, make sure it is running and there are no exceptions.
The log usage data is sent nightly and the AES chats will reflects accordingly.
NIIT Technologies
IN
Hi, I have provided details in the comment area. Please advise.
NIIT Technologies
IN
hi ,
System connectivity under AES menu is attached. Alerts for some of the nodes are received minutes ago but some of them show long hours. why is this behaviour?
also Can you please confirm the agent name to be checked in monitored system?
ECLATPRIME Digital Pty. Ltd.
AU
Go through this vedio :
https://pdn.pega.com/pegatube/support-guide-how-troubleshoot-commonly-faced-aes-monitoring-issues