Question
PEGA API - create complaint case submit
Hi All,
I'm currently playing with the PEGA API to create a complaint case. This is what I am using as the payload :-
{
"caseTypeID": "PegaCA-Work-Complaint",
"processID": "pyStartCase",
"content":
{
"SelectionType": "Complaint",
"Urgency": "20",
"NoContactCategory": "ServiceIssue",
"Reason": "Other",
"Comments": "No one answers the phone",
"CSComplaintPriority": "Low",
"CSRegulatoryCompliance": "false",
"CSComplaintEscalate": "true",
"CSComplaintEscalationType": "Workbasket",
"CSComplaintEscalateTo": "OutboundCall"
}
}
But what I have found is that the case isn't submitted to the Workbasket I've specified. Instead the case is created with a sub case "Collect feedback" and is assigned to the System user. In order for this to be assigned to the Workbasket I have to open the sub case and click on Submit.
What am I missing in my API call? The details I have passed in are all recorded correctly it's just not doing that last bit.
Thanks
Craig
How are the stages and flows defined for your case type? It looks like this will invoke the pyStartCase flow for your case type. What is the next step in your process?