Posted: 6 Dec 2018 5:59 EST Last activity: 21 Dec 2018 5:12 EST
Pega Api- Transfer Assignment Issue
We have a Frontend JAVA Application and we are Using PEGA as the backend application.
User Submits a Form in the JAVA Application which will trigeer Case Creation using PEGA Api to Create Case.
Once the Case is created its been routed to some operator.
Now we want to have requirement to transfer this assignment to another operator.
we have created a case Wide Flow Action and in its post processing Step we are calling an Activity which call pxTransferAssignment by passing the parameter.
when we run POST APi for this Assigment with the Action the response from the api is always 500, however the Assignemnt get transfer to the user.
since the api is failing we are not able to proceed for the next action form the java application, need help how to make the response be 200 so that JAVA application can work for the next action.
I have also tried Reassign Activity at post processing, however it does not transfer the assignment.
May be you should try these 3 steps as mentioned over here as it worked for others, if it still doesn't work then you need to trace this flow and understand the root cause of the failure. Hope that helps you to proceed further.