Question4Replies968Views×Close popoverCraig Armstead (CraigA52) Link Fund Solutions Link Fund Solutions GB View Profile CraigA52 Member since 2017 24 posts Link Fund Solutions Posted: July 5, 2019Last activity: September 20, 2019Posted: 5 Jul 2019 11:46 EDTLast activity: 20 Sep 2019 3:03 EDT Closed Pega API Update a case - how to reopen a resolved caseHi All,We've tried using the Pega API for updating a case to try and reopen a resolved case. But even with the actionID set to a custom flow it never makes it that far.Instead we are getting errorAPI error: The flow pzInternalCaseFlow has been removedThe error originates from Work-.performFlowAction Step 8.From the looks of things, it's expecting there to be an open flow, which cannot be since the case is closed.Any way we can use the API to reopen a closed case?Thanks Craig***Edited by Moderator Marissa to update platform capability tags**** Pega Customer Service Case Management Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 10 Jul 2019 2:25 EDT×Close popoverUdhay Raman (ramau) Cognizant Technology Limited Lead Technical Architect Cognizant Technology Limited IN View Profileramau Cognizant Technology Limited replied to CraigA52Hi Craig, What is your PRPC version and CS framework version if you are using? If it is CPM 7.1.3, We have a hot fix but still investigation requires to confirm it hence you will have to raise and SR along with Pega rules log. Posted: 1 year agoPosted: 10 Jul 2019 4:19 EDT×Close popoverCraig Armstead (CraigA52) Link Fund Solutions Link Fund Solutions GB View ProfileCraigA52 Link Fund Solutions replied to ramauHi Ramau, We are currently running PRPC 7.31 and CS 7.31. Posted: 1 year agoPosted: 20 Sep 2019 3:03 EDT×Close popoverUdhay Raman (ramau) Cognizant Technology Limited Lead Technical Architect Cognizant Technology Limited IN View Profileramau Cognizant Technology Limited replied to CraigA52Hi Craig, Since it's with platform 7.3.1 & CS 7.3.1, It requires further investigation. The hot fix which related to the similar issue with "pzInternalCaseFlow" is fixed in CS 7.1.4 itself. Requesting you to raise an SR with the log files. Posted: 1 year agoPosted: 19 Sep 2019 12:53 EDT×Close popoverKevin Hughes (KevinH26) National Institutes of Health National Institutes of Health US View ProfileKevinH26 National Institutes of Health replied to CraigA52Any updates on this? We're facing the same issue and need to find a resolution. I think reopening a case via the API is valid requirement.