Question4Replies798ViewsX CraigA52 Member since 2017 22 posts Link Fund Solutions Posted: 1 year agoLast activity: 9 months 2 weeks ago Pega API Update a case - how to reopen a resolved caseHi All,We've tried using the Pega API for updating a case to try and reopen a resolved case. But even with the actionID set to a custom flow it never makes it that far.Instead we are getting errorAPI error: The flow pzInternalCaseFlow has been removedThe error originates from Work-.performFlowAction Step 8.From the looks of things, it's expecting there to be an open flow, which cannot be since the case is closed.Any way we can use the API to reopen a closed case?Thanks Craig***Edited by Moderator Marissa to update platform capability tags**** Pega Customer Service Case Management Data Integration ReplyI also have this Question (0) FacebookTwitterLinkedinEmail Copy Link Copied! Posted: 11 months agoramau Pegasystems Inc. replied to CraigA52Hi Craig, What is your PRPC version and CS framework version if you are using? If it is CPM 7.1.3, We have a hot fix but still investigation requires to confirm it hence you will have to raise and SR along with Pega rules log. Posted: 11 months agoCraigA52 Link Fund Solutions replied to ramauHi Ramau, We are currently running PRPC 7.31 and CS 7.31. Posted: 9 months agoramau Pegasystems Inc. replied to CraigA52Hi Craig, Since it's with platform 7.3.1 & CS 7.3.1, It requires further investigation. The hot fix which related to the similar issue with "pzInternalCaseFlow" is fixed in CS 7.1.4 itself. Requesting you to raise an SR with the log files. Posted: 9 months agoKevinH26 Capgemini replied to CraigA52Any updates on this? We're facing the same issue and need to find a resolution. I think reopening a case via the API is valid requirement.