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Craig Armstead (CraigA52)
Link Fund Solutions

Link Fund Solutions
GB
CraigA52 Member since 2017 26 posts
Link Fund Solutions
Posted: July 5, 2019
Last activity: September 20, 2019
Posted: 5 Jul 2019 11:46 EDT
Last activity: 20 Sep 2019 3:03 EDT
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Pega API Update a case - how to reopen a resolved case

Hi All,

We've tried using the Pega API for updating a case to try and reopen a resolved case. But even with the actionID set to a custom flow it never makes it that far.

Instead we are getting error

API error: The flow pzInternalCaseFlow has been removed

The error originates from Work-.performFlowAction Step 8.

From the looks of things, it's expecting there to be an open flow, which cannot be since the case is closed.

Any way we can use the API to reopen a closed case?

Thanks
Craig

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Case Management Data Integration
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