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andrewb6959 Member since 2018 1 post
BT Group PLC
Posted: January 2, 2019
Last activity: March 5, 2019
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Pega Call 7.1.7 - and integration to Cisco ICM

Hi,

We will be integrating the Pega 7.1.7 to Cisco UCCE 11.5 for screen pop and call control. There is lots of documentation but not a specific Pega 7.1.7 document that details the integration to the Cisco Agent PGs.

It may be the case that I use the *nearest* document - but what Ports and Protocols will I have to open up between the Pega platform and the hosted Cisco platform , I see some screenshots but would rather see these in a Pega document proper?

Thanks, Andrew

***Edited by Moderator: Pallavi to update platform capability tags***

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